After placing an order, you will receive an e-mail acknowledgment. Once we have verified your payment details and approved your order for shipping.
In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information.
You will receive regular e-mail updates on the delivery status of your order.
Shipping times will vary. We will not offer same day delivery service.
Amorina&Mia cannot take responsibility for delays due to customs clearance or payment transaction.
Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 day period, we cannot guarantee your refund.
Worldwide free shipping.
DUTIES & TAXES
For customers outside UE, import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or at a later date depending on your customs authority. You will not have to pay VAT or sales taxes, but there may be other local taxes that you need to pay to receive your order.
If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a full refund for the original item, according to our returns policy.
If you would like to change your shipping address after you have placed your order, please request it by contacting us and we will be happy to assist you. Note that you have up to 2 hours to do that.
If you are unavailable to receive your order in the arranged location on the same day, we will contact you and attempt to redeliver. If we are unable to redeliver, the order will be returned and you will be refunded minus the shipping cost.
RETURNS & REFUNDS POLICY
Returned items must conform to our returns policy:
Please note we can only collect returns from the same country to which your order was delivered. If you have returned an item from a country other than your delivery country, you might have to pay additional import duties. We strongly advise that you do not do this and instead use our free returns collection service;
Once your return has been received by the boutique and it complies with our returns policy, we will refund you by your original payment method;
We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging;
Items must be returned unworn, unwashed, undamaged and unused with their original tags. Must be returned in the original boxes provided and inside a protective shipping box;
We recommend that you return items in their original packaging to ensure the necessary protection when in transit;
Returned items will be refunded excluding the cost of shipping when using our free collections service.
Once we have received your item we will refund you by your original payment method. Payments can take up to 14 working days to process. Returned items will be refunded excluding the original cost of shipping.
Amorina&Mia accepts PayPal and Credit Card.
The products that are taged as Made-to-order will produced on demand and can take until 8 weeks to be handmade.